Help and self-exclusion at Mad Casino and its sisters

How self-exclusion works at Mad Casino

• Email support from the address you registered with: support@madcasino.io for Mad Casino, as its terms give it, and the support address each sister gives in its own terms or footer.
• The exclusion starts when the casino emails a confirmation for the period you chose. From then the account is inactive and you cannot log in.
• No withdrawals can be made while it runs. Bets already open settle as normal, and their winnings can be withdrawn once the period ends.
• Once set, the exclusion cannot be shortened or cancelled before the period ends.

Mad Casino’s terms carry these rules, and Kingdom, TenoBet, Aphrodite, Dracula, Tucan, Smash and Gambiva repeat them under their own names.

Each sister casino needs its own exclusion

Nothing in the terms says an exclusion at one casino carries over to another. If you hold accounts at more than one of them, send each casino its own request and keep every confirmation email.

Blocking software that reaches these casinos

GAMSTOP is a free scheme that shuts you out of gambling sites licensed in Great Britain. These ten casinos hold an Anjouan licence, so blocking software such as Gamban or BetBlocker, installed on each phone and computer you use, is the step that reaches them, alongside each casino’s own exclusion.

More help, for players and families

• Worried about a partner, parent or friend? GamCare and the NHS Wales line also take calls from family and friends.
• Talking it through with an adviser, a doctor or someone you trust is a step forward, not a failure.